Return & Refund Policy

Refund & Return Policy

At Avelo Bike, we want every customer to be satisfied with their purchase. Because our products are shipped internationally and involve large freight logistics, our return and refund policy is designed to be transparent, fair, and compliant with applicable consumer protection standards. Please review the following terms carefully before placing an order.

1. Order Cancellation Before Shipping

If you wish to cancel your order before it has shipped, please contact us at info@avelobike.com.

If the order has not yet shipped, a full refund may be issued.
Once the order has been shipped or a shipping label has been created, cancellation is no longer possible and the order must follow the return procedure outlined below.

2. Return Eligibility

Returns are accepted within 30 days of delivery, subject to the following conditions.

Eligible for Return

Item is unused, unassembled, unopened, and in original sealed packaging
Item shows no damage, scratches, or signs of use

Not Eligible for Return

Items that have been opened, assembled, ridden, charged, or modified
Items without original packaging
Items returned after 30 days
Damage caused by improper handling, installation, accidents, negligence, water exposure, prolonged sun exposure, or abnormal use
Products altered with third-party or aftermarket components

3. Return Request Requirements

To request a return, please email info@avelobike.com with the following information:

Order number
Photos of the product and original packaging
Quantity to be returned
Request type (refund or exchange)
Reason for return

We typically respond within 3 business days.

Returns sent without prior authorization will not be accepted.

4. Returns Covered by Avelo Bike

Avelo Bike will cover all return shipping costs and fees if:

The product arrives defective or damaged
The item received does not match the order

In these cases, no processing or restocking fees apply.

5. Return Fees & Deductions

Because electric motorcycles and e-bikes are large freight items, returns may incur logistics and handling fees in the following situations:

Change-of-Mind Returns

Customer is responsible for return shipping
10% return processing fee deducted from the refund

Opened but Unused Items

(Item remains unassembled, undamaged, and fully resalable)

Customer is responsible for return shipping
20% return processing fee deducted

Quality-Related Returns

No fees apply
Avelo Bike covers all return shipping and handling costs

6. International Shipping Notice

All orders are shipped from China via international sea freight. As a result:

Orders that have already shipped cannot be refunded without a valid reason
If a cancellation or return is requested after shipment, the customer is responsible for all related costs, including but not limited to:
- Sea freight return shipping
- Port and customs clearance fees
- Storage charges
- Domestic trucking or interception costs

Please ensure your shipping address and contact information are accurate at checkout. Delivery failures caused by incorrect information are the customer’s responsibility.